After-Sales Service Issues
Dealer doesn't respond, parts take 2-6 months (especially body panels), warranty claims delayed.
📊 90% of owners report this · 👁 280/month search volume
✅ Solution & Fix
Escalate directly to Chery Australia if dealer doesn't respond within 48 hours. Join Facebook groups for parts sourcing tips. Consider aftermarket parts for non-critical items.
💰 Cost Breakdown
- • Minimum cost: $0 AUD
- • Maximum cost: $0 AUD
- • Fix type: escalation
- • Warranty: Covered if not aftermarket-related
🚗 Affected Models
📌 Data Sources
This problem is tracked from 3 community sources:
First reported: 2024-03 · Last updated: 2026-05
❓ Frequently Asked Questions
What causes after-sales service issues in Chery?
Escalate directly to Chery Australia if dealer doesn't respond within 48 hours. Join Facebook groups for parts sourcing tips. Consider aftermarket parts for non-critical items.
How much does it cost to fix after-sales service issues?
The fix cost ranges from $0 to $0 AUD depending on severity and whether it's covered under warranty. Most service issues are covered by the 7-year warranty if not caused by aftermarket modifications.
Which Chery models are affected by after-sales service issues?
This problem affects: All Models. Based on owner reports from r/CarsAustralia, Facebook Chery Groups, Carsales reviews, the issue was first reported in 2024-03 and continues to 2026-05.
Is after-sales service issues covered under Chery warranty?
Yes, if within the 7-year/150,000km warranty period and not caused by aftermarket modifications. Contact your dealer or escalate to Chery Australia if the dealer doesn't respond within 48 hours.
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